{"id":14024,"date":"2022-06-01T12:35:22","date_gmt":"2022-06-01T02:35:22","guid":{"rendered":"https:\/\/www.askroz.com.au\/blog\/?p=14024"},"modified":"2022-06-01T12:39:28","modified_gmt":"2022-06-01T02:39:28","slug":"council-releases-2022-report-card","status":"publish","type":"post","link":"https:\/\/www.askroz.com.au\/blog\/council-releases-2022-report-card\/","title":{"rendered":"Council releases 2022 report card"},"content":{"rendered":"

Blue Mountains City Council is pleased to share the results of the latest Community Satisfaction Survey.<\/u><\/u><\/p>\n

88% of residents surveyed were\u00a0at least somewhat<\/i>\u00a0satisfied with the performance of Council. Of these 59% were very satisfied or satisfied.<\/b><\/u><\/u><\/p>\n

\"BMCC<\/a><\/p>\n

Council conducts a survey every two years, as a way to check in with our community to find out how we\u2019re doing, and what we need to work on. The survey was conducted by Taverner Research Group, an independent social research consultancy.<\/u><\/u><\/p>\n

Compared to survey results for other councils across NSW, Taverner said that Blue Mountains residents had significantly higher levels of general satisfaction, which has remained steady since our best every result, recorded in 2020.<\/u><\/u><\/p>\n

Blue Mountains Council Chief Executive Officer Dr Rosemary Dillon said: \u201cGetting this feedback every two years is paramount to our planning and day to day operations. We need and want to know the community\u2019s views on the performance of the Council in delivering services.<\/u><\/u><\/p>\n

\u201cCouncil staff always work hard to provide the best quality service possible to our residents, even more over the last two exceptionally challenging years.<\/u><\/u><\/p>\n

\u201cThese survey results reflect that hard work, and I\u2019m extremely proud and excited to see that work and dedication is making a difference and being recognised by our community. While Council is excited about these results, we know that there is always room for improvement.\u201d<\/u><\/u><\/p>\n

This year\u2019s results were presented to Council at the 31 May meeting. The survey was conducted over three weeks in February and March.<\/u><\/u><\/p>\n

Results showed that the key drivers of satisfaction with Council are: consultation with the community; Council provision of information; and opportunity to participate in Council decision-making.<\/u><\/u><\/p>\n

\u201cIt\u2019s often easy to see Council as separate to the community, but it\u2019s important to remember that over 85% of Council staff are also Blue Mountains residents, which means it\u2019s their Council and their home too, and we are all committed to doing the best we can for our community,\u201d Dr Dillon said.<\/u><\/u><\/p>\n

Highlights<\/u><\/u><\/h3>\n
    \n
  • 88% are satisfied with the performance of Council in providing services to the community.<\/u><\/u><\/li>\n
  • 89% are satisfied with Council\u2019s leadership and response when natural disasters impact the Blue Mountains.<\/u><\/u><\/li>\n
  • 81% feel they belong to the community they live in.<\/u><\/u><\/li>\n
  • 81% are satisfied with the performance of Council staff.<\/u><\/u><\/li>\n
  • 76% are satisfied with the performance of Councillors.<\/u><\/u><\/li>\n
  • 97% feel generally safe in their neighbourhood<\/u><\/u><\/li>\n
  • The rating given to Council leadership and response to disasters has the greatest direct impact on overall satisfaction. This remains an issue of crucial importance from survey to survey.<\/u><\/u><\/li>\n<\/ul>\n

    Blue Mountains Mayor, Clr Mark Greenhill said: \u201cI thank Dr Dillon and all the staff at Council for their continued hard work and dedication, and their determination during the toughest of times.\u201d<\/u><\/u><\/p>\n

    For more information and to download the full report go to\u00a0bmcc.nsw.gov.au\/community-survey<\/a><\/p>\n